fix: Adobe AIR Install Problem

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While upgrading Adobe AIR (Adobe Integrated Runtime) yesterday I came across an issue. While trying to install a new version of AIR the installer told me that I didn’t have permission and to contact my administrator. I’m the administrator! It also made mention of Error #0

“An error occurred while installing Adobe AIR. Installation may not
be allowed by your administrator. Please contact your administrator”

I’ve fixed this before and I finally remembered how I did it.

The problem isn’t very well documented, I didn’t see it anywhere on the Adobe site so I thought I’d write this myself for you reference and mine.

The problem is that on Windows XP AIR doesn’t correctly uninstall the older version and kind of gets stuck. Yes, you may have removed it from the Add/Remove Programs in the Control Panel but it’s still lingering in the system.

You need to download the Microsoft Cleanup Application [here]

Install it, look for it in your Start Menu (it’s not under a folder) and run it

When your list of installed applications appears find Adobe Integrated Runtime and click remove.

This will remove AIR from your system completely.

Now go to Adobe’s AIR Download site, download the latest version and install it. [here]

 fix: Adobe AIR Install Problem

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  • http://www.thevirtualinch.ca Carrie

    Very cool Andy, it helped my friend Mari – she's all fixed up and ready to Tweet! Thank you so much!

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  • http://edsyrett.wordpress.com Ed Syrett

    Thanks for the handy hint. However, I'm a bit concerned about what will happen to end users when there's and AIR update – will they have to go through this rigmarole? I haven't actually investigated this myself, just a thought. But app and AIR updates is one of the reasons why we haven't gone down the route of installing AIR apps on a user's box. Instead, we install the AIR app on our Citrix servers like a normal thick client.

  • Andrew

    Check something for me, this is how I fixed this problem…
    In your Windows/System32 directory, check to see if you have a file called 'msiexec' with no file extension and a size of '0 bytes'. Rename the file to 'msiexec.old' and try again…

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  • Brendon

    Wow.. to the point and worked first time! Impressive

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  • banitacreek

    Hi! I had the same issue, fixed it, and forgot how too. But I am running Mac OS X. Any suggestions?

  • http://www.techburgh.com itpittsburgh

    Sorry – I have no idea about the MacOS Fix :(

  • @Ohknow

    I think i fix that problem with Adobe Air, when you uninstall Adobe Air, delete also the user data for it as well. :) then install it again. it should work ok.

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  • mike

    Did you ever resolve this issue of removing Adobe AIR from OSX so that you can do a clean install. I am experiencing the same problem, I am now stuck at the same point.

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  • elmtree

    I do not have Adobe Integrated Runtime listed on my Start up?

  • elmtree

    Hi. I do not have Adobe Integrated Runtime listed in my Start Up. What now?

  • http://twitter.com/jorgemuza Jorge Muza

    Finally, you have to do the following ( under Mac OS Snow Leopard ):

    -Uninstall ALL air applications.
    -Uninstall AIR, using the Uninstaller App ( located in /Applications/Utilities )

    AND

    -Delete the following directory:

    sudo rm -rf /Users/YOUR_USERNAME/Library/Application Support/Adobe/AIR/

    And BINGO! after doing that, reinstall adobe air, and tweetdeck!!!

    There you go, at least that worked for me, hopefully it works for you!

  • http://twitter.com/jorgemuza Jorge Muza

    Finally, you have to do the following ( under Mac OS Snow Leopard ):

    -Uninstall ALL air applications.
    -Uninstall AIR, using the Uninstaller App ( located in /Applications/Utilities )

    AND

    -Delete the following directory:

    sudo rm -rf /Users/YOUR_USERNAME/Library/Application Support/Adobe/AIR/

    And BINGO! after doing that, reinstall adobe air, and tweetdeck!!!

    There you go, at least that worked for me, hopefully it works for you!

  • http://twitter.com/donnadpool/status/15950808328 Donna Pool

    @seanpaune Would the fix mentioned here help? http://bit.ly/1aDzlG

  • cathrina pineda

    http://bit.ly/cBTkVy <– Just follow this , but the Given Links are not working on my Browser

  • Fray2200

    Wow. Thank you so much! Worked a charm!

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  • Aadams

    I know this is old, but I ran into the same issue on Win7 installing Air 2.0. I had uninstalled Air 1.5 and tried to install Air 2.0 and go the same error. I tried all the cleaners, nothing worked. Finally I just disabled my network adapter and ran the install and poof, it worked. So if you can't install Air, try going offline first, then install.

  • Yudayana

    the clean up link is dead