RESCUECOM Releases First of Quarterly Computer Reliability Reports

SYRACUSE, N.Y., March 24, 2009 — Results are in from the
latest RESCUECOM Computer Reliability Report, which recently
increased the frequency of releasing its data from an annual
to quarterly basis. An unbiased analysis that compares
computer vendors’ market share with consumer service calls
from RESCUECOM’s 1-800-RESCUE-PC call center, the report
revealed a new leader in reliable personal computers. At the
close of 2008, Apple had secured the lead with the fewest
number of service calls. However, Apple slipped into second
place while ASUS made a surprise leap into the top spot,
with IBM/LENOVO sharing the lead.

The RESCUECOM Computer Reliability Report calculated PC
reliability scores based on a sample of 15,000+ calls
throughout the quarter. The report reveals the two most
important measures of reliability:

1. The quality of the components and software used in
  manufacturing the computer.
2. The after-the-sale support the manufacturer provides
  to its customers.
The higher the score, the better the reliability of the
brand. The PCs reported to have the strongest reliability
scores are as follows:

1. ASUS (972)* & IBM/LENOVO (348)
2. APPLE (324)
3. TOSHIBA (172)
4. ACER (151)
5. HP/COMPAQ (142)

*In late September 2008, ASUS started shipping a new version
of its EEE laptop. ASUS’s shipping numbers skyrocketed in
the last few months of 2008, yet RESCUECOM received a
disproportionately small number of calls to 1-800-RESCUE-PC
for help with this product.

“The results are in, and although ASUS is the leader this
quarter with a reliability score of 972, ASUS’s reliability
score should be taken with a grain of salt, even though it
was more than 600 points ahead of IBM/LENOVO. We look
forward to seeing if ASUS is able to maintain the same
demand and reliability over the coming quarters,” says David
A. Milman, RESCUECOM’s founder and CEO.

RESCUECOM’s next report, which may reveal evidence of
whether ASUS sustains its reliability momentum, is due out
next quarter.

“In this economy, consumers and business owners want to know
a computer is reliable before they invest hard-earned
dollars,” Milman says. “Our reports are intended to empower
consumers when they head out to make purchasing decisions.
Since technology develops at a rapid pace, our quarterly
analyses provide a timely resource.”

Below is the data that was used to calculate reliability
scores for the Computer Reliability Report, 4Q 2008.

Manufacturer   U.S. Computer Market   RESCUECOM Repair   Reliability Score
              Share (percentage of   Shares (number of
              computers shipped)     service calls to
                                     1-800-RESCUE-PC)

ASUS           1.6%                   0.2%               972
IBM/LENOVO     4.1%                   1.2%               348
APPLE          6.8%                   2.1%               324
TOSHIBA        5.8%                   3.4%               172
ACER           12%                    8.0%               151
HP/COMPAQ      25.3%                  17.9%              142

Data Source: IDC.

For more information, visit http://www.rescuecom.com or call
1-800-RESCUE-PC.

About RESCUECOM

RESCUECOM provides on-site computer repair and support, 24
hours a day, seven days a week, 365 days a year. RESCUECOM
services everything from home computers to super computers,
wireless Internet to global networks, hardware to software,
e-mail to enterprise resource planning (ERP). In addition to
one-time, on-site solutions, RESCUECOM provides ongoing IT
management services for businesses.