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The RESCUECOM Computer Reliability Report calculated PC
reliability scores based on a sample of 15,000+ calls
throughout the quarter. The report reveals the two most
important measures of reliability:
1. The quality of the components and software used in
manufacturing the computer.
2. The after-the-sale support the manufacturer provides
to its customers.
1. ASUS (972)* & IBM/LENOVO (348)
2. APPLE (324)
3. TOSHIBA (172)
4. ACER (151)
5. HP/COMPAQ (142)
*In late September 2008, ASUS started shipping a new version
of its EEE laptop. ASUS’s shipping numbers skyrocketed in
the last few months of 2008, yet RESCUECOM received a
disproportionately small number of calls to 1-800-RESCUE-PC
for help with this product.
“The results are in, and although ASUS is the leader this
quarter with a reliability score of 972, ASUS’s reliability
score should be taken with a grain of salt, even though it
was more than 600 points ahead of IBM/LENOVO. We look
forward to seeing if ASUS is able to maintain the same
demand and reliability over the coming quarters,” says David
A. Milman, RESCUECOM’s founder and CEO.
RESCUECOM’s next report, which may reveal evidence of
whether ASUS sustains its reliability momentum, is due out
“In this economy, consumers and business owners want to know
a computer is reliable before they invest hard-earned
dollars,” Milman says. “Our reports are intended to empower
consumers when they head out to make purchasing decisions.
Since technology develops at a rapid pace, our quarterly
analyses provide a timely resource.”
Below is the data that was used to calculate reliability
scores for the Computer Reliability Report, 4Q 2008.
Manufacturer U.S. Computer Market RESCUECOM Repair Reliability Score
Share (percentage of Shares (number of
computers shipped) service calls to
ASUS 1.6% 0.2% 972
IBM/LENOVO 4.1% 1.2% 348
APPLE 6.8% 2.1% 324
TOSHIBA 5.8% 3.4% 172
ACER 12% 8.0% 151
HP/COMPAQ 25.3% 17.9% 142
Data Source: IDC.
For more information, visit http://www.rescuecom.com or call
RESCUECOM provides on-site computer repair and support, 24
hours a day, seven days a week, 365 days a year. RESCUECOM
services everything from home computers to super computers,
wireless Internet to global networks, hardware to software,
e-mail to enterprise resource planning (ERP). In addition to
one-time, on-site solutions, RESCUECOM provides ongoing IT
management services for businesses.
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